Shipping Policy
Shipping Costs
| Destination |
Shipping Method |
Cost |
| Germany |
Standard |
€5.99 |
| Germany |
Standard (orders over €50) |
Free |
| Germany |
Express |
€9.99 |
| European Union |
Standard International |
€13.99 |
| International |
Standard International |
€19.99 |
Delivery Times
- Germany: Standard 2–4 business days, Express 1–2 business days
- European Union: 5–10 business days
- International: 10–20 business days
All delivery times are estimates and begin from the date of shipment. Public holidays and external factors may cause delays.
Order Tracking
Once your order has shipped, you will receive a confirmation email with your tracking number. You can track the current status of your shipment directly with the respective carrier.
Delayed or Lost Shipments
If your order has not arrived after the estimated delivery period, please contact us at johannes.vatter1@gmail.com. We will investigate with the carrier and work together to find a solution.
Damaged Shipments
Please inspect your order upon receipt. If you notice any damage caused during transit, document it with photos and contact us within 48 hours of delivery.
Returns
For information on returns, please refer to our [Return and Refund Policy].
